If your Internet doesn’t work on any devices, it’s most likely a network connection problem — try restarting your modem, router and your devices. Or contact your network provider.
If you can use your Internet on other devices but not PC, try the troubleshooting steps below.
Here are 6 fixes that have helped many users get their Internet working again. You may not have to try them all; just work your way down the list until you find the one that works for you.
Delete temp files and clear browsing data
- On your keyboard, press the Windows logokey and E at the same time to open File Explorer.
- In the address box, type C:\Windows\temp and press Enter.
- If you’re prompted for administrator permission, click Continue.
- You’ll see all the system temp files in this folder. Press Ctrl+A at the same time to select all the files, then press the Del key to delete them.
Reset your DNS server
- Right-click the Internet access icon on the bottom right of your screen, then select Open Network & Internet settings.
- If you can’t use the wired Internet, click Ethernet. Or if you can’t use the wireless Internet, click Wi-Fi.
- Click Change adapter options.
- Right-click on your Ethernet or Wi-FI, and select Properties.
- Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
- Make sure you select Obtain IP address automatically. (If you already did,) then in the section below, select Use the following DNS server addresses, and in the first box enter 220.127.116.11 then 18.104.22.168 in the second box.
- Click OK.
Reset TCP/IP and Winsock
- Type cmd in the Windows search box, then right-click Command Prompt and select Run as administrator.
- When prompted for administrator permission, click Yes.
- Type netsh int ip reset c:\resetlog.txt then press Enter.
- Type netsh winsock reset and press Enter.
Update your network adapter driver
- Download and install Driver Easy.
- Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.
- Click Update next to any flagged devices to automatically download the correct version of their drivers, then you can install them manually. Or click Update All to automatically download and install them all automatically. (This requires the Pro version – you’ll be prompted to upgrade when you click Update All. You get full support and a 30-day money back guarantee.)
- Restart your computer and check if your Internet now works properly. If it doesn’t, contact Driver Easy’s support team at email@example.com for further assistance.
Run the network adapter troubleshooter
- Type troubleshoot in the search box and press Enter.
- Click Internet Connections, then click Run the troubleshooter.
- Click Network Adapter, then click Run the troubleshooter.
If you’re using Widows 7:
- Type troubleshooting in the search box and press Enter.
- Click View all.
- Select Network Adapter and follow the on-screen prompts for troubleshooting.
Disable any proxy connection
- Click the Tools button in the upper-right corner in Internet Explorer, then select Internet options.
- Click the Connections tab, then the LAN settings button.
- De-select Use a proxy server for your LAN.
- Click OK.
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